Account & Data Deletion

Last updated: 9 July 2026

This page explains how to delete your Provibe Podcast account and the personal data associated with it. This applies to both the website and the mobile apps.

Delete your account

Option 1 — Request by email

Send an email to support@edgesys.tech from the email address registered to your account, with the subject “Account Deletion Request”. To help us verify your identity, please include the name and mobile number on your account.

We will verify your request and permanently delete your account, typically within 30 days. We will confirm by email once completed.

Option 2 — From within the app

You can delete your account directly from Profile → Delete account (web and app), after confirming your password. This immediately deactivates your account and signs you out on every device — you will not be able to sign back in. It is a soft deletion: your data is not immediately or permanently erased, so if you change your mind you can contact support@edgesys.tech to have your account restored.

If you want your data permanently deleted rather than just deactivated, use Option 1 above.

What data is deleted

When you request permanent deletion (Option 1, or a follow-up request after using Option 2), we remove or irreversibly anonymise the personal data linked to your account, including:

• Your profile (name, email, mobile number, profile photo, bio).
• Your verification documents (e.g. student ID card image).
• Your college/campus/faculty affiliation and role.
• Your content — podcasts, episodes, reels, articles, comments, group posts — is deleted or disassociated from you.
• Your activity data such as plays, likes, follows and device/notification tokens.

What may be retained

We may retain limited information where necessary to:

• Comply with legal, tax, or regulatory obligations.
• Resolve disputes, prevent fraud/abuse, or enforce our Terms.
• Keep aggregated or anonymised statistics that no longer identify you.

Any retained data is kept only for as long as required and is then deleted.

Deleting specific data without closing your account

You can delete individual items (such as a podcast episode, reel, article or comment) directly within the app without deleting your whole account. To request removal of specific personal data, email support@edgesys.tech.

Questions